Something broken, a purchase that didn't go through, a question about access? One address for everything: support@upscale.li. Every message is read and answered by the developer.
To fix it fast, include:
If the app won't start at all, force-quit it and open it again. If that doesn't help, write in and say so.
Those purchases are processed by Apple or Google, so refunds go through them, not through us:
If you were charged but the app is still locked, restore your purchase from the app's settings first. If it still doesn't unlock, write to us with your store receipt and we'll sort it out.
Purchases made on this site are sold by KODESK SRL. If the app doesn't work as described on your device, write to support@upscale.li within 14 days of purchase and we'll refund you to the original payment method. Need an invoice with your company details and VAT number? Ask in the same email. Details are in section 9 of the Terms and Conditions.
A purchase made on upscale.li is attached to your upScale account. Sign in with the same account on the other device and it unlocks there too. Store purchases are restored from the app's settings on any device signed into the same Apple or Google account.
Paying members of Per Nilsson's Patreon get free access to upScale. Write to support@upscale.li from the email address linked to your Patreon account and we'll set you up.
Missing a scale, a tuning, a feature? Write in. Requests from players shape what gets built next.
KODESK SRL, Rue Daucoine 8, 5330 Assesse, Belgium. Terms and Conditions.